Delivery & Returns

Our orders are shipped via Royal Mail.

Deliveries to the UK take 3 working days on our standard service.

We only ship to the UK at this time. 

Standard - 3 working days: £2.49
First Class- 1 Working day: £3.50

We offer an exchange or full refund on all orders returned back to us within 14 days of receipt. Returns after this date will only be accepted at our discretion. All items that are returned or exchanged must be in their unopened, original condition including any packaging.

How to Return Your Item(s)

How do I return?

Simply return the items back to us at the address below, ensuring that the items are securely packaged, so as not to be damaged in transit.

We also recommend that you use an insured courier service with signature on delivery.

Helping Hande Ltd cannot take responsibility for any products lost or damaged in transit back to us. 

Include your original invoice, with your preference for exchange or a refund. 

Helping Hande Ltd.
Unit 2B,
133 Copeland Rd,
Peckham,
London,
SE15 3SN

 

What items are returnable?

They must be in original condition.

 

Are there any charges for return?

For postal returns Helping Hande Ltd are not liable costs.

Original shipping charges are non-refundable.

Helping Hande Ltd will cover the cost of dispatching exchanged items.

 

How soon will I get my refund?

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied original method of payment, within 10 working days.

 

Search